Refund policy

Return & Refund Policy

Thank you for shopping with CrooklinesExpress. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging
Not a final‑sale or hygiene‑sensitive item (e.g., underwear, swimwear, beauty tools)

To start a return, please contact us at [juniormonkj30@gmail.com] with:

Your order number
The item you want to return
The reason for the return

We will provide return instructions within 24–48 hours.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

We do not accept returns sent back without approval.

Damaged, Defective, or Wrong Item

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

A photo of the item
A photo of the packaging
Your order number

We will send a replacement or issue a refund at no cost to you.

Refunds

Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method within 3–7 business days.

Shipping fees are non‑refundable.